Reservations & Payments

A 50% rental deposit must be received by Dipta Villas / PT Exotik Trading to guarantee your reservation. Deposits are required no more than 7 working days after receiving the invoice.
All payments should be received in full net of the total amount, including all the bank charges & fees plus the fees of the corresponding bank(s).

 

Balance for your booking will be due 30-60 days prior to check in. Below is our cancellation policy.

 

Cancellation Policy

There are 3 different scenarios:

 

> 60 Days before check-in: written cancellation is required, full refund of your stay (minus bank charges)

 

> Between 30 and 60 days before check-in: 50% refund of your stay (minus bank charges)

 

> Less than 30 days before your stay: no refund

 

Occupancy

The number of guests staying in a property cannot exceed the maximum number of guests published and/or agreed to in the booking confirmation. The maximum occupancy stated includes children.


Dipta Villas / PT Exotik Trading reserves the right to refuse any bookings with more guests than the listed maximum occupancy.

 

Inclusions

All Villa rates are inclusive of the salaries of permanent household staff, cost of electricity, drinking water, cleaning & gardening supplies, launder of linens and towels, local taxes and basic bathroom and kitchen amenities unless otherwise stated.

 

Formal Complaints

If guests in Dipta Villas encounter any challenge or problem that they consider as reason for a formal complaint, the matter should be taken up as soon as possible to the staff or to a member of the management team (PT Exotik Trading). If a satisfactory solution cannot be found, the client should then report to the booking agent. No liability shall arise beyond the refund of the monies paid. Dipta Villas / PT Exotik Trading will not honor complaints from a client upon departure of the accommodation.

 

Insurance

All guests are strongly advised to have comprehensive travel insurance, for the unlikely event of an illness, accident, loss of personal items and other travel contingencies during their travel or stay in Bali.

 

Regulations

All guests are required to comply with local Indonesian laws and regulations. A copy of all guests passport may be required at check-in for police registration and only registered guests can stay in the villa. This is a standard regulation imposed by local authorities. No drugs or any illegal activities are permitted on the premises. Guests must show consideration regarding noise levels and to respect the privacy of other guests and neighbours. Any cost of dealing with police or other authorities is the responsibility of the customer.

 

By paying the deposit for your accommodation you agree on behalf of all registered guests the above Terms & Conditions of stay